Refund Policy

Refund & Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

Return Eligibility

To be eligible for a return, your item must be:

• In the same condition that you received it

• Unworn or unused

• In its original packaging

• Returned with any original tags, if applicable

You will also need to provide a receipt or other proof of purchase.

Once your return request is approved and a return address is provided, the item must be shipped back within 30 days. Returns sent after this period may not be accepted.

Please note that customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

To request a return, contact us at [hello@econdersolutions.com].

Final Sale Items

Items marked as final sale are not eligible for return or refund. Gift cards are also non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible at [hello@econdersolutions.com].

Please include your order number and, when possible, photos showing the issue so we can review your request and determine the best way to resolve it.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Perishable goods, such as food, flowers, or plants

• Custom or personalized products

• Personal care or beauty products

• Hazardous materials

• Flammable liquids or gases

• Gift cards

• Final sale items

If you are unsure whether your item is eligible for return, please contact us at [hello@econdersolutions.com before sending it back.

European Union 30-Day Cooling-Off Period

If your order is being shipped to a country within the European Union, you may have the right to cancel or return your order within 30 days of receiving it, without providing a reason.

Returned items must still be in the same condition in which they were received, unworn or unused, with any original tags and packaging. Proof of purchase may also be required.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please keep in mind that your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at [hello@econdersolutions.com].

Exchanges

In certain situations, we may be able to offer an exchange. If you accept an exchange as the resolution for your return, the original item will no longer be eligible for a separate refund.